Privacy Policy

Introduction

Welcome to TerraTrek's Privacy Policy. We are committed to protecting the confidentiality of our customers' personal information and purchase data. This policy explains how we handle your information when you purchase our products, use our website, or interact with our online store.

Information We Collect

We may collect and process:

• Customer contact details and account information (e.g., name, email, shipping address)
• Order history and products you have purchased or viewed
• Payment information for your orders (processed via secure payment gateways)
• Warranty registration details
• Technical data such as your IP address, browser type, and device information
• Website usage analytics collected through cookies
• Product reviews and customer service feedback

How We Use Your Information

Your data enables us to:

• Process your orders, manage payments, and arrange for shipping
• Provide personalized product recommendations
• Manage your warranty claims and our 100-day trial policy
• Improve our products, services, and website functionality
• Send you order confirmations, shipping updates, new product announcements, and promotions
• Offer dedicated customer support and resolve inquiries
• Comply with legal and tax regulations in India

Data Security

We implement robust security measures including encrypted storage for customer data, secure payment processing through trusted gateways, and restricted internal access to sensitive information. All customer records and purchase data are protected for confidentiality.

Data Sharing

Information is shared only with necessary service providers (e.g., payment processors, shipping and logistics partners, cloud hosting services) under strict confidentiality agreements. We never sell customer data. Aggregated, anonymized purchase data may be used for market research and service improvement.

Your Rights

As a TerraTrek customer, you can:

• Request access to your personal data and order history
• Update your personal and payment information
• Opt-out of promotional marketing communications at any time
• Request the deletion of your account data, subject to legal and transactional record-keeping requirements
• Manage your product review submissions
• Receive essential order-related communications even if you opt out of marketing

Changes to Our Policy

Policy revisions will be communicated to customers via email or prominent website notifications. The effective date will be updated at the top of this document. Continued use of our website and services constitutes acceptance of these updated terms.